Privacy Policy 918kess – Personal Data Protection for Malaysia Players

1Introduction & Policy Scope

918kess recognises the importance of privacy for every individual using our platform. As an online gaming platform serving players in Malaysia, we take great responsibility in managing personal data in a responsible, transparent and secure manner.

This Privacy Policy applies to all users who access the 918kess website, our mobile app, and all services we provide whether online or through customer support channels. It covers all data we collect directly from you as well as data collected automatically when you use our platform.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards. Any changes to relevant legal requirements will be observed, and this Privacy Policy will be updated accordingly.

2Types of Personal Data Collected

918kess collects various categories of data depending on your interactions with the platform. Below is a summary of the types of data we collect:

We only collect data that is strictly necessary for the stated purpose. This data minimisation principle ensures we do not retain information that is excessive or irrelevant to the services we provide.

3Data Collection Methods

918kess collects your personal data through several key channels:

• Account Registration: Data you provide directly during the registration and identity verification (KYC) process.
• Platform Usage: Data generated automatically when you play, make transactions or use platform features.
• Customer Support: Information you share when contacting the 918kess support team via live chat or email.
• Cookies & Tracking Technologies: Technical data collected automatically via cookies and similar technologies as you browse our platform.
• Payment Processors: Information received from third-party payment providers when you make a deposit or withdrawal.

4Purpose of Data Use

The personal data we collect is used solely for legitimate and necessary purposes. 918kess uses your data for the following:

• Member account management and verification, including mandatory KYC processes.
• Processing deposits, withdrawals, and other financial transactions securely and accurately.
• Delivery of effective and responsive customer support services.
• Detection and prevention of fraud, money laundering, and other illicit activities.
• Compliance with applicable legal and regulatory requirements.
• Platform, feature, and user experience improvements based on usage patterns.
• Account-related communications, security alerts, and important service updates.
• Implementation of responsible gaming programmes to protect player wellbeing.

5Data Sharing & Disclosure

918kess does not sell your personal data to any third party. However, in certain situations, we may need to share your data with the following parties on legitimate business grounds:

• Payment Processors: Information required to complete financial transactions is shared with licensed payment processors we engage.
• Technology Providers: Technical partners who assist us in operating the platform, subject to strict confidentiality agreements.
• Authorities: Data may be disclosed to the relevant authorities when required by law or court order.
• Regulatory Body: Information required to demonstrate compliance with licensing and regulatory requirements.

Every third party we share data with is required to handle that information to a standard of protection equal to or higher than our own.

6Data Security

918kess continually invests in security infrastructure to ensure your personal data is always protected. The security measures we have in place include:

• 256-bit SSL encryption for all data communications between your browser and our servers.
• Multi-layered firewall systems and active intrusion detection systems.
• Two-factor authentication (2FA) is available for all member accounts as an additional security layer.
• Internal access to customer data is restricted to staff who require such access, based on the principle of least privilege.
• Regular security audits by independent third parties to identify and address potential vulnerabilities.
• Data is stored in secure data centres with strict physical access controls.

7Data Retention Period

918kess retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Generally:

• Active account data is retained for the duration your account remains active and for the required period following account closure.
• Financial transaction records are retained for a minimum of seven (7) years to meet anti-money laundering legal requirements.
• Activity logs and game records are retained for the duration required to meet audit and compliance obligations.
• Once the retention period expires, data will be securely deleted or anonymized.

8Cookies and Tracking Technologies

918kess uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform operations such as login verification and session security. These cookies cannot be disabled.
• Functional Cookies: Saves your preferences such as language and display settings to streamline repeat visits.
• Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of the 918kess platform. Continued use of our platform after receiving a cookie notice is considered consent to the use of cookies as described here.

9Your Rights Over Personal Data

As the owner of your personal data, you have certain rights regarding the information we hold about you. 918kess is committed to facilitating the exercise of these rights:

To exercise any of the above rights, please contact the 918kess support team via live chat or our official email. We will process your request within 30 business days.

10Child Data Protection

918kess services are exclusively for individuals aged 21 and above. We do not knowingly collect, process, or store personal data from minors.

If we discover that personal data belonging to a child or minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect their child has registered on this platform are urged to contact us immediately.

11Privacy Policy Amendments

918kess reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements in how we manage data. Any material amendments will be communicated to you via:

• In-platform notifications on 918kess the next time you log in.
• A notification email to the registered email address on your account.
• Updates are reflected on the "Last Updated" date at the top of this document.

Continued use of the 918kess platform after any amendments take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by 918kess, please contact our dedicated data protection team: